Terms of Service

Last Updated: 1 February 2026

Welcome to CareLink. These Terms of Service (“Terms”) govern your use of the CareLink platform (the “Site”) and our related services, including Daily Check-Ins and Medical Escort bookings conducted through our official LINE Official Account.

1. Services

CareLink provides two primary services:
1. Daily Check-In (Subscription): A tiered remote monitoring service (Free, Starter, Standard, Premium). Standard/Premium plans include human agent verification.
2. Medical Escort (On-Demand): A physical accompaniment service where a "Medical Escort" (ME) accompanies the care recipient to medical appointments.

2. Booking & Matching Policy

Lead Time: All Medical Escort requests must be submitted at least 48 hours (2 days) prior to the appointment time to ensure availability.

Exception Handling & Refunds:
CareLink operates on a strict matching timeline to ensure reliability:
* We broadcast jobs to our Gold Tier partners 48 hours in advance.
* If no Medical Escort has accepted the job by 1:00 PM on the day prior to the appointment, CareLink will automatically cancel the request, notify the Client immediately, and process a full refund.

3. Fees & Payments

Subscriptions: Charged monthly. Cancellation requires 30 days' notice.
Dispatch Runner: This is a pay-per-use service (฿350). Users must agree to a liability waiver before dispatch.
Medical Escort: Charged per trip (4-hour block). Transport fares (Taxi/Grab) are billed at cost.

4. Limitation of Liability

CareLink facilitates connections and provides check-ins but is not a medical provider. We are not liable for medical outcomes or emergencies that occur during the service, though our staff are trained to escalate emergencies to 1669.

5. Contact

For questions regarding these terms, contact us at help@carelink.co.th